Shipping Policy

Due to the freshness and lack of preservatives of our products, we need to be very careful with the shipping options we can offer to our clients. If you shop at, you accept this Shipping Policy.

All standard orders are processed and shipped within 1 to 3 business days. Shipments typically arrive within 1-3 business days from the date of shipment.

Your package will be shipped via UPS. Final delivery on select UPS shipments may be made by the United States Postal Service.

Once your package is shipped, you will receive an order update via email with your tracking number and a link to the carrier’s website to track your package. You can also track your package by logging into your account and viewing your order history details. Signature may be required upon delivery.

UPS Ground

UPS Ground packages will be received in 1-3 business days. The length of time a shipment will be determined on the State of the shipping address:

UPS 3 Day Select

UPS 3 Day Select guarantees arrival in 3 business days. Your package will arrive before 7 p.m. on the day of delivery. This is the only option for the rest of States not mentioned in the lists above.

Package shipping and delivery days

The shipping day of your order will depend on the day and time you place it. Please look at the following table:

ServiceShipping DayDelivery Day
One-day UPS GroundMonday-ThursdayTuesday-Friday
Two-days UPS GroundMonday-WednesdayWednesday-Friday
Three-days UPS GroundMonday-TuesdayThursday-Friday
UPS 3 Day SelectMonday-TuesdayThursday-Friday

Orders received after 3pm E.T. will ship the following available business day.

Undelivered or Missing Packages

Damaged, Lost, or Stolen Packages

Please report damaged/lost/stolen packages via our Contact Page immediately so we can begin investigating the issue.

Undeliverable Packages

All shipments require a street address (sorry, no PO boxes). Damage due to incorrect or incomplete shipping addresses voids our guarantee. Be sure to double-check addresses. Billing customer is responsible to make sure the gift recipient will be available for delivery.

Change of Address After Shipment

Due to the freshness of our products, change of address is not allowed. A change of address will cause delays and would not guarantee that the croquettes will arrive at a safe temperature.

Voorn Gourmet Croquettes LLC reserves the right to refuse any order, or change this shipping policy without previous notice. Please contact us if you have any question.