FAQ

Q: Since “Voorn Croquettes” does not use any preservatives, how do you prevent the croquettes from spoiling?

A: We use a cryovac system that vacuum-seals the croquettes in an air-tight plastic bag and immediately freeze the croquettes, thereby prolonging the shelf life.

Q: How are the croquettes shipped?

A: After the croquettes and cocktail croquettes are vacuum-packed and frozen, we wrap them in aluminum foil, place them in a box filled with foam sheets, bubble wrap and ice packs. We determine the number of ice  packs by the size of the box.

Q: How can we contact “Voorn Croquettes” in case we have any questions?

A:  You can reach us at 1-888-516-6540 and we will be happy to assist you. If we are unable to answer the phone, you may leave your name and phone number and we will call you back as soon as possible. Or you can email us at:  hallo@voorncroquettes.com

Q: How do I place an order?

A:  You can place your order on-line at www.voorncroquettes.com

Q: How do I make a payment?

A: You can pay securely with your credit card. For the credit card processing we use Mijireh Checkout. Mijireh takes care of all the security and PCI compliance requirements for our e-commerce website.

Q: Once I place the order, how long will it take to receive the shipment?

A:You should receive the croquettes within days of ordering. You will be notified by email when the croquettes have been shipped. We try to use second day delivery to assure that the croquettes arrive at a safe temperature. During the holiday season, it is recommended that you order at least one week in advance.

Q: What is the best way to prepare the croquettes?

A: Since the croquettes are not precooked, the best way to  and enjoy them, is to deep-fry them. Remove them carefully from the vacuum-sealed plastic wrap and allow to defrost at least an hour in the fridge. Croquettes should be thawed or partially thawed, not frozen. Preheat the vegetable oil (Canola, peanut oil)to 355F degrees and lower the croquettes slowly into the hot oil. Do not overcrowd the fryer or deep pan with the croquettes as this will lower the temperature of the oil and therefore you will not get the optimal crispy crust!! Deep-fry until golden brown and crisp, about 3-4 minutes depending on you deep fryer or deep pan.

Q: Can I pre-fry and serve the croquettes the next day?

A: Yes you can pre-fry the croquettes and re-heat them in a preheated oven at 380F-400F degrees for about 15 minutes. We believe Voorn croquettes  are always at their best when deep-fried and eaten immediately.

Q: What is the best way to store the croquettes?

A: After receiving the croquettes, place them in the freezer if you are not ready to consume them within 3 days. Otherwise,  you can store the croquettes in the refrigerator and consume within 3 days.

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